Refund policy

Return & Exchange Policy

At Alienswears, we strive to provide premium-quality apparel and a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.

1. Return Window

  • Returns can be requested within 7 days from the date of delivery.

  • Return requests submitted after 7 days will not be accepted.

2. Exchange Window

  • Size exchanges can be requested within 7 days of delivery.

  • Exchanges are subject to stock availability.

3. Eligibility for Returns & Exchanges

To qualify for a return or exchange, the product must:

  • Be unused, unwashed, and unworn.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be free from stains, perfumes, deodorant marks, damage, or alterations.

Alienswears reserves the right to reject returns that do not meet these conditions.

4. Return Shipping Charges

If the return is due to our error:

Examples:

  • Wrong product delivered

  • Wrong size shipped (different from your order)

  • Damaged or defective product

Return Shipping Charge: FREE (Alienswears will bear the return shipping cost.)

If the return is due to customer preference:

Examples:

  • Ordered the wrong size

  • Change of mind

  • Didn't like the color or style

  • Ordered by mistake

Return Shipping Charge: ₹180 per order (deducted from the refund amount or collected before arranging pickup).

5. Exchange Shipping Charges

  • First size exchange: FREE (one-time only, subject to stock availability).

  • Additional exchanges (if approved): ₹180 per order.

6. Refund Process

  • Refunds are processed only after the returned product passes our quality inspection.

  • Approved refunds will be initiated within 7-9 business days.

  • The amount will be credited to the original payment method.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products purchased during clearance or final sale.

  • Gift cards.

  • Products damaged due to misuse or improper care.

  • Products without original tags or packaging.

  • Used, washed, or altered products.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of:

  • The product

  • The packaging

  • The shipping label

After verification, we will arrange a free replacement or issue a full refund.

9. Return Pickup

Where available, Alienswears will arrange a pickup from your address. If pickup service is unavailable in your location, you may be asked to ship the product to the address provided by our support team. Eligible return shipping costs will be reimbursed where applicable.

10. Need Help?

For any questions regarding returns or exchanges, please contact our customer support team through the Contact Us page or by email contactus@alienswears.com