Shipping policy

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

2. Delivery Timeline

  • Standard delivery typically takes 5–7 business days depending on your location.
  • Printed Standard delivery typically takes 7–9 business days depending on your location.

  • Delivery timelines are estimates and may vary due to courier operations, weather, or unforeseen circumstances.

3. Shipping Charges

  • Free Standard Shipping on orders above ₹999.

  • A flat shipping fee of ₹99 applies to orders below ₹999.

  • Shipping charges, if applicable, will be displayed at checkout before payment.

4. Cash on Delivery (COD) (Currently Not Available)

  • COD is available on eligible PIN codes.

  • A nominal COD handling fee may apply.

  • Alienswears reserves the right to restrict COD for certain products or locations.

5. Order Tracking

  • Once your order is shipped, you will receive an email and/or SMS with the tracking number and courier details.

  • You can track your shipment through the tracking link provided.

6. Multiple Shipments

  • If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

  • You will receive tracking information for each shipment.

7. Delivery Attempts

  • Our courier partner will attempt delivery up to three times.

  • If the delivery is unsuccessful, the package may be returned to our warehouse.

  • Re-shipping charges may apply for undelivered or refused orders.

8. Address Accuracy

  • Customers are responsible for providing complete and accurate shipping information.

  • Alienswears is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

9. Delivery Delays

  • While we strive to deliver on time, delays may occur due to:

    • Natural disasters

    • Severe weather conditions

    • Government restrictions

    • Public holidays

    • Courier operational issues

  • We appreciate your patience in such situations.

10. Damaged Package

  • If the outer package appears damaged or tampered with at the time of delivery, please:

    • Take clear photos before opening.

    • Refuse delivery if the damage is severe.

    • Contact our customer support within 24 hours of delivery.

11. Lost Shipments

  • If your shipment is lost in transit, we will coordinate with the courier partner.

  • Upon confirmation from the courier, we will either:

    • Ship a replacement (subject to stock availability), or

    • Issue a full refund.

12. International Shipping

  • International shipping is currently not available. (We are working on it)

  • Customers are responsible for any customs duties, taxes, or import charges applicable in their destination country if international shipping is offered in the future.

13. Delivery Acceptance

  • Once the package is marked as delivered by the courier, the responsibility for the package transfers to the recipient.

  • If someone else accepts the delivery at your address, it will be considered successfully delivered.

14. Shipping Restrictions

  • We currently ship only to serviceable PIN codes within India.

  • Availability depends on our courier partners' network.

15. Contact Us

If you have any questions regarding your shipment, please contact us: